Your chance to win big

Look for the 13-digit number underneath the barcode on your TrueStart pack, and type the numbers into the entry form above.

Competition ends 30/09/2027 and prices are drawn monthly

No. The marketing boxes are optional and separate from your competition entry.

We’ll email winners using the email address they entered with.

TERMS & CONDITIONS

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the Terms and Conditions and by participating all entrants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information.

1. The Promoter: TRUESTART COFFEE LTD with company number 09460193, whose address is at Runway East, 1 Victoria Street, Bristol, BS1 6AA, in partnership with KENWOOD LIMITED with company number 00872044, whose address is 1 Kenwood Business Park, New Lane, Havant, Hampshire, UK, PO9 2NH. Entries to either of these addresses will NOT be accepted.

2. Data Controller: TrueStart Coffee, Runway East, 1 Victoria Street, Bristol, BS1 6AA.

3. Eligibility: The Promotion is open to residents of Great Britain. Entrants must be 18 years of age or over to enter the promotion. Proof of age and residence may be requested.

4. Promotion exclusion: The promotion excludes employees of the Promoter (1) TRUESTART COFFEE LTD) and their immediate families; any agencies involved with the promotion; and anyone else professionally connected with the promotion.

5. Internet access and a valid email address are required. Purchase of promotional pack necessary. Retain promotional packaging and itemised receipt showing date of purchase during the Promotional Period and prior to date of entry as they will be required for verification purposes. Photocopies not accepted.

6. Promotion Period: The "Promotion Period" opens at 00:01 1st October 2026 to 23.59 30th September 2027. All entries outside of the Promotion Period will not be valid.

7. Entry into the promotion is valid with promotional packs of (subject to availability and whilst stocks last):

• TrueStart Strong Instant Coffee 100g
• TrueStart Smooth Instant Coffee 100g
• TrueStart Half Caf Instant Coffee 100g
• TrueStart Decaf Instant Coffee 100g

8. How to enter: a) Purchase any promotional pack (as stated in clause 7) and scan the QR code found on the promotional pack or visit www.truestartcoffee.com/pages/win (the “Website”), and enter the 13 digit barcode, along with their full name, home address (including town or city, county, postcode and country) and valid email address during the Promotion Period. Entrants must retain their receipts showing a date of purchase during the Promotional Period and prior to date of entry, and the promotional pack as they will be needed to validate a win.

9. Entrants will be notified via email whether they have won or are unsuccessful after the next monthly prize draw, what prize they have won and that their win will be verified.

10. Entrants may win a maximum of one prize for the duration of the Promotion Period.

11. Entries are limited to one per person per monthly draw. Entries received by any other means other than that stated above will be rejected unless requested as part of a verification process.

12. Entrants who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion.

13. Entries (bulk or otherwise) made from trade, syndicates, consumer groups or third parties will not be accepted. If it becomes apparent that a participant is reposting the same content multiple times or using a computer(s) to circumvent this or any other condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified and any prize award will be void.

14. Incomplete, illegible, invalid or misdirected entries will not be accepted. Proof of sending will not be accepted as proof of delivery.

15. Winners of the prizes may be required at any time to present the receipt and the promotional pack including the barcode for additional verification, so entrants must ensure receipts and promotional packs are retained. It is within the discretion of the Promoter as to whether it will award a prize if no receipt and/or promotional pack with a valid barcode is provided if requested.

16. Prizes: a. During the Promotion Period there are a total of 80 winners and 80 prizes available to be won. This includes:

• 20 × De'Longhi × TrueStart Specialista coffee machines (approx. retail value £449 each)
• 20 × De'Longhi Icona yellow kettles (approx. retail value £115 each)
• 20 × TrueStart & Friends hampers (approx. retail value £100 each)
• 20 × One year's supply of TrueStart, defined per winner (e.g. 12 × 100g tins but up to the value of £100 per prize) per winner

The Promoter will liaise with the winners to arrange fulfilment of the prizes.

One item will be won by, and offered to, each of the qualifying winners.

• Prizes are valid until 30th September 2027. After this date the prize will expire.
• The winners are responsible for all expenses not expressly stated in these Terms and Conditions as being included as part of the prize. All other costs and expenses incurred including, but not limited to excursions, meals, drinks, spending money, tips and other gratuities are the winners’ and their guest’s own.

17. No cash or other alternative prizes will be provided in whole or in part, except that in the event of circumstances outside of its control the Promoter reserves the right to substitute a similar prize or part of a prize of equal or greater value. All prizes are non-transferable.

18. There are a total of 80 prizes available. Prizes will be awarded at a monthly prize draw at the start of each month. The draw will be made using a random winner generator service. Each monthly draw will award at least 2 of each of the prizes listed above. All 80 prizes are available to be won. If no entry is received between one monthly draw and the next, the prize from that draw will rollover to the next draw and be available to be won then. No guarantee all prizes will be won. Total of 100,000 promotional packs. Unclaimed prizes at the end of the Promotion Period will be reallocated to the wrap up draw.

19. Winner Notification:

During the Promotion Period, winners will be notified via email after each draw with what prize they have won. Winners must then follow the instructions in order to verify and claim their prize by uploading their receipt.

The winners of the De’Longhi Coffee Machine prizes will be contacted by email to the email address provided on entry within 5 days after the draw date and will have 14 days to claim their prize by providing proof of purchase and ID (passport, driving licence or equivalent). In the case that they do not respond in time, reject the prize or are ineligible, the unclaimed prize will be reallocated to the prize pool for the next draw. Once the promotional period closes any unclaimed prizes are allocated to the wrap up draw. The process will repeat twice after which any remaining prizes will be null and void. Entrants are encouraged to monitor their email account during this time in case they are a winner. The winners of the De’Longhi Coffee Machine prizes in the wrap up draw will be contacted by the Promoter within 7 days of valid claim and the completion of the verification process to arrange fulfilment of their prize. We will make at least two attempts to contact De’Longhi Coffee Machine winners in the wrap up draw.

The winners of all other prizes will be contacted by email to the email address provided on entry within 5 days after the draw date and will have 14 days to claim their prize by providing proof of purchase and any further information required for verification. In the case that they do not respond in time, reject the prize or are ineligible, the unclaimed prize will be reallocated to the prize pool for the next draw. Once the promotional period closes any unclaimed prizes are allocated to the wrap up draw. The process will repeat twice after which any remaining prizes will be null and void. Entrants are encouraged to monitor their email account during this time. Winners of prizes will receive their prize by second class post or courier at the address provided on entry within 28 days of valid claim and the completion of the verification process. We will make at least two attempts to contact prize winners in the wrap up draw.

All winners should keep their itemised receipt and promotional packaging as they may be required for additional verification purposes.

In the event an invalid email address is provided, the Promoter reserves the right to withdraw the prize and return the prize to the prize pool if during the Promotion Period or reallocate to the wrap up draw if after the Promotion Period, with no liability.

20. Prize Delivery: Winners of all prizes will receive their prize by second class post or courier at the address provided on entry within 28 days of valid prize claim and the completion of any verification process. Winners of the De’Longhi Coffee Machine prizes will be contacted by the Promoter within 5 days of valid claim and the completion of the verification process to arrange fulfilment of their prize.

21. Wrap-Up Draw: Winners of unclaimed prizes from the Promotion Period will be randomly selected by a randomised computer process from all valid entries received from losing entrants during the Promotion Period. The prize draw will be conducted by TrueStart Coffee Ltd, within 21 days of the close of the Promotion Period.

22. Any prize returned to sender or undelivered due to inaccurate delivery details will be considered unwanted and the Prize will be withdrawn. It is the responsibility of the entrant to provide correct, up-to-date details when entering the promotion. The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.

23. The Promoter will make available the De’Longhi Coffee Machine prize winners’ surnames and counties to members of the public or regulators who request such details within 3 months of the closing date of this promotion. Entrants can object to disclosure, or request that disclosure be limited in scope by contacting divein@truestartcoffee.com. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so. You may request a copy of the winners list by divein@truestartcoffee.com. The promoter reserves the right to refuse such requests.

24. All internet connection charges and any other expenses which may be incurred due to entering or in correspondence with the promotion with the exception of the purchase required to enter are the sole responsibility of the participant.

25. It is the entrant's responsibility to contact the Promoter by email divein@truestartcoffee.com if their postal or email address has changed since they submitted their entry.

26. General: The Promoter will do all that it reasonably can to ensure that the Website is functioning correctly throughout the period of the promotion. However, the Promoter will not be responsible for defects or malfunctions in the operation of the Website howsoever caused which affect the operation of the promotion.

27. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or corrupted during delivery to or from the Promoter due to any computer malfunction, virus, bug, delay or other reason whatsoever. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.

28. The Promoter reserves the right to verify all entries including but not limited to asking for packaging and proof of purchase, address and ID (passport, driving licence or equivalent) which the entrant must provide within 7 days and to refuse to accept any entry where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion or otherwise where a participant has gained unfair advantage in participating or won using fraudulent means. The Promoter will be the final arbiter on all decisions and these will be binding and no correspondence will be entered into.

29. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage, but will use reasonable endeavours to minimise the effect to entrants in order to avoid undue disappointment.

30. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using a prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

31. The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s entry to the promotion.

32. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

33. Data Protection: The Promoter will collect personal information from the entrant for the purposes of administering this promotion and will share this personal information with Kenwood Limited (https://www.delonghi.com/en-gb/privacy-policy). Upon entry, entrants will also be asked if they would like to receive future marketing communications and offers from the Promoter. If entrants choose to receive these future communications, they can opt-out of receiving them at any time. All entrant's details will be deleted within 3 months following the close of the promotion, unless entrants have opted in to future marketing communications by TrueStart Coffee Ltd or separately by Kenwood Limited. Personal details of entrants who have opted-in to future marketing communications, won't be passed to a third party and will be retained by TrueStart Coffee Ltd & Kenwood Limited for this purpose only. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. Click https://www.truestartcoffee.com/policies/privacy-policy for the Promoter’s Privacy Policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to divein@truestartcoffee.com. By participating in the promotion, you agree to the use of your personal data as described here.

34. These Terms and Conditions shall be governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the English and Welsh courts unless you live in Scotland in which case your local courts will have jurisdiction.